Refund Policy

We aim to provide reliable and transparent cab booking services for all customers. This Refund Policy explains the conditions under which refunds may be issued for bookings made through our platform.

Booking Confirmation

Once a cab booking is confirmed, the details of the ride including pickup location, time, and fare are shared with the customer. Customers are requested to review all booking details carefully before confirming the ride.

Cancellation by Customer

Customers may cancel a booking before the scheduled pickup time. Refund eligibility will depend on the timing of the cancellation.

Cancellation well in advance: If the ride is cancelled within the permitted time window before pickup, the eligible amount will be refunded after deducting any applicable processing or service charges.
Last-minute cancellation: If a booking is cancelled very close to the pickup time or after the driver has been assigned, cancellation charges may apply and only a partial refund may be issued.
No-show: If the customer fails to arrive at the pickup location at the scheduled time and cannot be contacted, the booking may be treated as a no-show and no refund will be provided.

Cancellation by Service Provider

In rare cases, a booking may be cancelled due to reasons such as driver unavailability, technical issues, vehicle problems, or unforeseen circumstances. In such situations, customers will be informed promptly and a full refund will be issued for any advance payment made.

Failed or Duplicate Payments

If a payment is deducted from the customer’s account but the booking is not confirmed, the amount will be automatically refunded by the payment gateway or bank within the standard processing period.

Refund Processing Time

Approved refunds are typically processed within 5–7 business days, depending on the payment method and banking procedures. The refunded amount will be credited to the original mode of payment used during the booking.

Non-Refundable Situations

Refunds may not be provided in the following situations:

Customer cancels the ride after the driver has reached the pickup location.
Incorrect booking details provided by the customer.
Delays caused due to traffic, weather conditions, or other external factors beyond control.

Contact for Refund Requests

If you have any questions regarding cancellations or refunds, customers can contact our support team through the contact details provided on the website. Our team will review the request and assist with the refund process where applicable.