Cancellation Policy

We understand that travel plans may change. Our cancellation policy is designed to be fair and transparent while ensuring smooth service for all customers.

Booking Cancellation

Customers may cancel their cab booking before the scheduled pickup time. Early cancellations help us manage our vehicle availability and serve other passengers efficiently.

Free Cancellation

Cancellations made well in advance of the scheduled pickup time may not attract any cancellation charges. We recommend canceling as early as possible to avoid fees.

Late Cancellation Charges

If a booking is canceled close to the scheduled pickup time or after the driver has been assigned, a cancellation fee may apply. This helps compensate for driver time and operational costs.

No-Show Policy

If the passenger does not arrive at the pickup location or cannot be contacted at the scheduled time, the booking may be treated as a no-show. In such cases, cancellation charges may apply.

Refund Process

Eligible refunds will be processed after confirmation of cancellation. Refund timelines may vary depending on the payment method and banking procedures.

Driver Waiting Time

Drivers may wait for a reasonable time at the pickup location. Extended waiting periods may lead to additional charges or cancellation of the trip.

Modification of Booking

Passengers may request changes to their booking, such as pickup time or location, subject to vehicle availability. Modifications should be requested as early as possible.

Exceptional Circumstances

In cases of unforeseen situations such as severe weather, traffic disruptions, or operational constraints, services may be rescheduled or canceled to ensure passenger safety.

Contact for Cancellation

To cancel or modify a booking, customers should contact our support team through the provided phone number or booking platform.